RHIAN GLEAVES-CHILCOTT

Introduction

With extensive experience across multiple sectors within the vocational training industry, I bring a deep understanding of industry-specific training requirements, awarding body standards, and regulatory guidelines. My career has been shaped by a commitment to quality, compliance, and customer satisfaction.

As Operations Manager at PCR Global, I oversee the day-to-day functions that ensure the business runs efficiently and effectively. I take pride in building strong relationships with customers, recognised awarding bodies, and external stakeholders, ensuring that our services consistently meet and exceed expectations.

My ability to identify client needs and deliver tailored solutions is central to our success. I am passionate about driving operational excellence and contributing to the continuous improvement of our training delivery and business processes.

Qualifications

At PCR Global, we are firm believers that qualifications do not automatically equate to ability. Alongside experience they evidence professionalism and provide a solid foundation on which competence can be based:

• Level 3 Certificate in Business Administration

• Level 3 Certificate in Customer Services

• ILM Level 4 Diploma in Leadership & Management

• CITB Health & Safety Awareness

• CISRS Operatives Training Scheme (COTS)

• IOSH Corporate Risk Essentials

• IOSH Leading Safely

CPD

• IOSH Managing Safely

• ISO 9001:2015 Internal Quality Auditor

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